Online Shopping Information
Shipping Costs and contacting us:
To keep shopping at CMD simple and straight forward for you, Australian orders are shipped at a very competitive rate of only $9.95 per order, no matter how many items you may wish to order! After your order has been confirmed, all of your goods will be dispatched by courier within 2-7 business days, straight to your door. We do also sell gift vouchers, which are a perfect gift for up to one year from purchase! For more information, shop online or Ph:03 9499 9844.Shipping costs on this site are quoted for within Australia only.
For any Australian or International enquiries, please feel free to contact us at info@catherinemanuelldesign.com
For our International customers, if you would like to order, feel free to contact us, we will need to confirm freight costs with you by email or we may direct you to a local international stockist.
We also now have a new USA site, you can now shop at www.catherinemanuellusa.com Wherever you are may reside, we will look forward to hearing from you and being of assistance!
*If you have any queries regarding shopping on our site, we would be very happy to assist! Please feel free to contact us at any time on info@catherinemanuelldesign.com or call us at +61 (0)3 9499 9844 and ask for the Internet sales department.
Returns Policy
Returns & Exchange Policy IMPORTANT: In the interest of quality, we ask that you assess your purchase immediately to ensure that it meets your expectations. Please retain your receipt as proof of purchase as you will be required to produce it if you have any problems with your product.Please be aware that it is your responsibility to ensure that the goods are returned within 10 days of delivery in exactly the same condition as they were delivered. Please make sure the product is placed in its original packaging with swing tags where possible. We regret that we are unable to accept any returned items which are scratched or dirty and where this occurs the item will be sent back to the customer at their cost.
Return your purchase in its original packaging at your cost to: 189 GRANGE ROAD, FAIRFIELD, VICTORIA 3078, AUSTRALIA
YOU WILL NEED TO INCLUDE THE FOLLOWING INFORMATION:
1. Returns authorisation number (obtained via email info@catherinemanuelldesign.com)
2. Date and proof of purchase
3. Style No. and description
4. Reason for return
5. Your email contact details
Upon receipt of returned goods, Catherine Manuell Design will assess your product and reserves the right to repair, replace or credit your return. You will be advised of the assessment via email.
Please note we do not offer refunds for change of mind.
Goods purchased on-line cannot be returned or exchanged at our retail outlets, they must be returned to the above address.
There is NO EXCHANGE on SALE items (specials page), however, sale items are covered by a 30 day warranty for manufacturing faults only. Catherine Manuell Design reserves the right to refuse any returns if they do not meet the standards outlined.
Warranty on non-sale items is 4 months for all individual items valued under $250.00. All items valued $250.00 and over have a 2 year warranty. This refers to manufacturing faults only. Catherine Manuell Design is not responsible for any damage that is caused to your luggage by any third party carrier, including Airport Luggage Handling, Boat, Bus, Train or Taxi etc. We advise you to inspect your luggage after travel for any damage. Carriers should be notified of damage immediately upon collection of luggage, and claimed by carriers insurance or personal travel insurance. Reasonable wear and tear is not considered a manufacturing fault.
If you do have any further questions, please feel free to contact us!
We are happy to be of help. info@catherinemanuelldesign.com
*It is a condition of sale that any purchased item may not be offered for resale without prior written approval from Catherine Manuell Design.
For further enquiries please contact email info@catherinemanuelldesign.com.